How to organise yourself ? You have worked hard to prepare your itineraries, get your local partners, make pictures and spread the word about the trips you sell. And here you go, you get your first reservation requests ! How to make sure that everything goes smoothly and you won’t forget anything ? There is … How to organise yourself ?
Calculate the total cost of your customers trip We have already talked about Creating a travel itinerary for your clients. From this (written) itinerary, you can deduct the total cost of your customers trip. Each hotel, activity, driver, guide or entrance has not only to be defined in words, but also with a cost. This … Calculate the total cost of your customers trip
Measure your impact As a responsible travel agency, you need to measure your impact in order to see how things are developping. In the first place, you will fix yourself measurable goals. Keep it simple ! Some idea of goals: Lower your energy bill of the office by 10% by switching off electrical devices every … Measure your impact in the local communities
Clients Voucher and Satisfactory Survey Here we talk about two important documents : The detailed voucher that we send out to our clients a few weeks before their arrival and the Satisfactory Survey that we will send them at the end of their trip. What to include in the voucher The voucher is the … Clients Voucher and Satisfactory Survey
Sign a contract with your local partners In order to get more engagement from your local partners, we highly recommend to sign a contract with them. Nothing fancy, but stating the most important points of your relationship, what your expectations are and how service should be provided. Please find here a sample contract that you … Sign a contrat with your local partners
Introduction on how Tourism works Tourism is one of the primary sources of remuneration for a country. According to the official website Sustaining tourism, travel and tourism represents approximately 10% of the global Gross Domestic Product for many countries. This number is assured by the fact that the global tourism industry creates around 11% of … Short introduction on how tourism works
Create a standard travel itinerary It is important to prepare travel itineraries that are easy to understand. This is why there are several rules to be respected. A travel itinerary usually has several days. It includes all transports, excursions and activities, lodging, meals and guide services that you propose to the client. Lodging You … Create a standard travel itinerary
Representative of Phima Voyages in the partner country The local agency will be completely independent in its management. The local agency and Phima Voyages Marketing in France will be closely linked through their philosophy. Phima Voyages will translate trips to the partner country in 3 languages and promote the tour packages on its website … Representative – Responsibilities and duties
The Phima Voyages Team Martina and Philippe Capel are the cofounders of Phima Voyages. For 11 years, they owned and managed a 4-star hotel with gourmet restaurant and cooking school in the South of France. Martinas background is from Hospitality and Tourism Industry and worked several years in a deluxe resort in the Maldives, … The Phima Voyages team
Who are our clients ? Our clients are for about 50% French, 31% English and 19% German. Average length of stay is 10 days. Phima Voyages was a creation, which means that in 2015 we didn’t have any clients. In 2018 we welcomed 63 clients and we plan up to 100 clients in 2019. In … Who are our clients ?