Guidelines for being a Phima representative

 

In this comprehensive guide you will find procedures and good practices in order to structure your local travel agency and be able to reserve the best service to our clients.

 

Legal documents to be prepared

1. 1. Why is it important to be an official agency ?

 

Tourism today

1. 1. Short introduction to how tourism works
   2. Mission and Vision of Phima Voyages
   3. Who are our clients ?
   4. Sustainable and rural responsability

 

Relation between Phima Voyages and local agency

1. 1. What is a local agency, representative of Phima Voyages – responsibilities and duties

 

Building your local partner network

1. 1. Sign a contract with your local partners stating rates and conditions
   2. Train your local partners in Servicio al cliente, homestay procedures, meal preparation and composition

 

Organising guides and drivers

1. 1. Get to know your guides : foreign language, experience, regions they are familiar with
   2. Get to know your drivers (and their cars) : Overview of your drivers, their cars and experience, check-list for your driver

Internal procedures

1. 1. Write your activities description with pictures and rates
   2. Calculate your rates
   3. Prepare welcome letters and welcome presents for Phima Voyages clients
   4. Organise yourself in order to not get lost in your reservations : Emails, Computer, Trello
   5. Clients Voucher and Satisfactory Survey

 

Measure your impact

1. 1. The importance of measuring your impact in the local communities and with your rural entrepreneurs

 

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