Get to know your client
You call your client to know more about his needs and priorities. Please find below an idea of questions that are important for you in order to prepare a customised itinerary for the client.
General information
How many people travelling?
When does the client want to travel?
Does he speak Spanish?
From which airport will the client be flying?
Did the client already book his plane tickets?
What style of travel does he prefer? Individual / Groups / Adventurous
Which countries the client has already visited?
What were his best experiences, his ideal trip?
Why the customer wants to travel to northern Peru?
Customer profile
Family: Age of children, type of rooms desired (family room, 2 rooms)
Senior: Fitness?
Altitude ?
Single travellers: Individual or group trip
Trip Profile
Sites not to be missed
Sites to delete, less important
Desired activities: Museums, cultural sites, archaeology, cooking classes, living or having meals in a homestay, hiking
Expectations / Special wishes
Logistics
Transportation : Car – Bus – Night Bus
Accommodation : 2 ** – 3 *** – 4 **** – Homestay
With guide – Without guide
Budget
Other Criteria
Other agencies involved ?
Criteria for choosing the agency
Date of decision
Favorite Communication : Skype – Mail – Phone